Frequently Asked Questions

Where do you deliver?

We currently ship orders to addresses within the United Kingdom only, and do not offer international delivery at this time. If you're in the UK, we can deliver to your home or workplace. We regret that we cannot send orders outside the UK.

How much does delivery cost?

Standard 1 - 3 Days DPD £5.99
Saturday Delivery DPD£19.99


When will I get my order?

We ship with an overnight carrier to GB mainland addresses. Deliveries are made Tuesday to Saturday, and you’ll receive a text with the expected delivery time once your order is dispatched.

How will my order be delivered?

We ship all orders via DPD, our trusted courier partner.

Orders are packed in insulated Woolcool boxes with ice packs, designed to keep chilled items at the correct temperature for up to 48 hours in transit.

Ambient products (room temperature) are packed alongside, cushioned and secure.

You’ll receive tracking updates by email or text from DPD once your parcel is on the way.

What if I’m not home when the delivery arrives?

All deliveries are age-verified and can’t be left in a safe place. DPD will attempt to redeliver the next day.

We recommend adding a mobile number at checkout so you receive real-time updates and redelivery options from DPD.

How should I store my products after delivery?

Chilled items should be refrigerated as soon as possible after arrival.

Our insulated packaging keeps them cold in transit, but they should go in the fridge promptly.

Pantry items should be stored in a cool, dry place away from direct sunlight.

All items are clearly labelled with storage guidance and best-before or use-by dates.

What is your cancellation and returns policy?

You can cancel your order for a full refund as long as it hasn’t been dispatched.

To cancel, email us at shop@mercatopronto.uk as soon as possible.

Once an order has shipped, we unfortunately cannot accept returns on food items for safety and hygiene reasons.

That said, if anything arrives damaged, incorrect or not up to standard, please contact us and we’ll put it right.

How can I contact customer service?

The best way to reach us is by email at shop@mercatopronto.uk.

We aim to reply quickly and sort any issues without fuss. Whether you need to update delivery details, ask about an item, or just check in – we’re here to help.