Shipping policy
We ship goods using an overnight carrier to addresses on the UK mainland.
We also offer shipping to the following destinations with extended delivery times:
Two-Day Delivery:
- Jersey
- Guernsey
- Isles of Scilly
- Scottish Islands
- Scottish Highlands
- Isle of Man
Next-Day Delivery:
- Northern Ireland
* To qualify for standard delivery, orders must be placed by 12:00 PM, Monday - Thursday. Orders submitted after this time will be shipped on the next business day and delivered the following day.
**For Saturday delivery, orders must be placed by 12:00 PM on Friday.
Shipping rates vary by destination and parcel weight. All orders are processed within 1-2 business days. You will receive a tracking number once your order has been dispatched.
For specific shipping costs to your location, please contact us or calculate at checkout.
Deliveries can be made to your home or workplace, as well as to the home or workplace of your relatives, friends, colleagues, or business associates. To ensure smooth delivery, we require a complete postcode and a mobile phone number for every delivery address.
Our delivery days are Tuesday through to Saturday. The recipient will receive a text message with the expected delivery time. If you prefer the recipient not to receive this message, please provide your own mobile number. However, please note that if the recipient’s number is provided, our courier will be able to inform them of the approximate delivery time and, if needed, send a photo showing where the parcel has been left.
Given that many of our products are perishable, it’s essential to provide clear alternative delivery instructions for any private address — for example, “Leave in safe place,” “In porch,” “On step,” or “With a neighbour.” This is especially important when sending surprise gifts.
Please double-check all delivery details, including location, address, and dates, as changes may not be possible once your order is submitted.
If you have any questions about your delivery after dispatch, you can reach us at shop@mercatoitaliano.uk, Monday to Friday, from 8am to 5pm. Outside these hours, please contact DPD directly.